To safeguard the legitimate rights and interests of both the factory and customers, define the manufacturer's primary responsibilities regarding inner tube quality and claims, and establish a traceable and clearly accountable claims management system to support the effective identification, analysis, and continuous improvement of inner tube quality issues; meanwhile, in line with the principles of mutual trust, mutual benefit, and long-term cooperation, this standard is hereby established to unify and regulate inner tube claim criteria.
AFTER-SALES SERVICE COVERAGE
This claims standard applies to all products manufactured and sold by our factory (with inner tubes used as an example below).
Claim Period: Inner tubes purchased within 12 months are eligible for claims.
Quality defects in inner tubes caused by manufacturing reasons, including but not limited to: delamination of the rubber pad, wrinkling of the rubber pad, slow air leakage, uneven thickness of the tube body, foreign material in the tube body, folding of the tube body, under-vulcanization, internal or external joint cracks, thinned joint, and burst tube.
EXCLUSIONS FROM AFTER-SALES SERVICE
Inner tubes damaged due to improper selection or assembly by the user, such as the valve stem being broken by external force.
Inner tubes damaged due to improper use, such as impact explosions, punctures, or scratches.
Inner tubes damaged due to improper storage, such as being mixed with oils, flammable substances, or chemical corrosives, prolonged exposure to outdoor conditions, direct sunlight, rain, or other factors leading to aging of the inner tube.
Other inner tubes that, after inspection, are determined not to be related to manufacturing quality issues.
Inner tubes that have been in production for more than two years (based on the production date, which can be found on the tube surface) or purchased more than one year ago (based on the customer's official tube purchase invoice).
Inner tubes with forged quality defects or counterfeit product markings (such as trademarks, production numbers). Our factory will confiscate these products in accordance with the law and will pursue legal liability if necessary.
Inner tubes that have been repaired by the user.
Inner tubes that have already been claimed.
CLAIMS MANAGEMENT PROCEDURE
- For inner tubes with claims issues, corresponding photos, videos, and batch information must be provided. After evaluation and re-inspection by the factory's after-sales claims staff, compensation will be processed if no issues are found. If the product can be returned for re-inspection, the final compensation result will be based on the re-inspection after the product is returned to the factory.
- Inner tubes that cannot be compensated after re-inspection at the factory will be returned by the factory.
- Claimed inner tubes that have been inspected will have the valve stem cut off according to the factory's regulations to prevent re-inspection and re-compensation.
- If the customer disagrees with the factory's inspection results or files a complaint with relevant authorities for mediation or arbitration, the matter will be handled in accordance with national regulations and the "Tire Claims Management Guidelines (Trial)" established by the National Rubber Tire Quality Supervision and Inspection Center and the Tire Branch of the China Rubber Industry Association. In such cases, the dispute will not be processed according to these specific rules.
CLAIMS RESOLUTION SOLUTION
Replacement of Inner Tube
Replenishment in the next order
Offsetting of payment or refund
Process or parameter optimization
FAQ
Q1: How to file a complaint for inner tube quality issues?
A: When there is a quality issue with the inner tube, promptly report the related symptoms to the corresponding salesperson.
Q2: What materials are required to report a quality issue?
A:
- Product Photos: Clear images showing the visible defects or issues with the inner tube.
- Product Videos: Videos that capture the problem or demonstrate how the issue manifests (if applicable).
- Batch Information: The batch number or production date of the inner tube, which can typically be found on the tube surface
- Purchase Information: Relevant purchase invoices or order details to verify the product's purchase history.
- Detailed Description: A written explanation of the issue, including when and how it was noticed, the conditions under which the defect occurred, and any other relevant observations.
- Repair or Usage History: If the product has been repaired or altered in any way, this should be clearly mentioned.
Q3: What is the typical claims processing cycle?
A: After receiving the quality issue feedback, an initial evaluation and confirmation typically take 1-2 working days. If a return-to-factory re-inspection is required, the inspection process is usually completed within 1-3 working days. Based on the evaluation results, the claims resolution plan is typically determined within 3-5 working days and communicated to the customer.
Q4: Do OEM products also support after-sales service?
A: The factory supports after-sales service for OEM products.